Jetben Privacy Policy

1 Who We Are

Jetben is an online gaming platform operating at jetben.com, offering fish shooting games, live casino, and sports betting products to players in Bangladesh. When this Privacy Policy refers to "Jetben", "we", "us", or "our", it means the Jetben platform and the team responsible for operating it.

Jetben acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how Jetben handles your data, contact us at [email protected].

2 Data We Collect

Jetben collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information received from third-party payment providers when you make a deposit or withdrawal.

Jetben does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

Jetben uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your Jetben account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payment accounts are registered in your name.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the Jetben support team.
• Platform improvement: To analyse how players use the platform and identify areas where the experience can be improved.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Legal compliance: To meet obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers.

4 Legal Basis for Processing

Jetben processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the services you have signed up for — including running your account, processing payments, and delivering gameplay.
• Legal obligation: Some processing is required by law, such as identity verification for anti-money laundering compliance and retaining transaction records for a defined period.
• Legitimate interests: Jetben has a legitimate interest in preventing fraud, maintaining platform security, and improving the service — provided these interests do not override your privacy rights.
• Consent: Where Jetben relies on your consent — for example, to send marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

Jetben does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where Jetben uses a third-party KYC provider to verify your identity, your identity documents and personal details are shared with that provider for verification purposes only.
• Legal authorities: Jetben may disclose your data to law enforcement, regulatory bodies, or other authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Platform service providers: Jetben works with trusted technology partners — such as hosting providers and analytics tools — who process data on our behalf under strict data processing agreements. These partners are not permitted to use your data for their own purposes.

6 Cookies and Tracking

Jetben uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit jetben.com.

The types of cookies Jetben uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jetben platform.

7 Data Retention

Jetben retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for five years from the date of the transaction.
• Support communications: Retained for two years from the date of the communication.
• Technical and log data: Retained for up to 12 months from the date of collection.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion, Jetben will delete or anonymise your data as soon as the applicable retention period has expired.

8 Data Security

Jetben takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data in transit between your device and Jetben's servers.
• Encryption of sensitive data at rest, including payment account details and identity documents.
• Role-based access controls that limit which team members can access player data.
• Regular security audits and penetration testing of the platform.
• Two-factor authentication options for player accounts.
• Automated monitoring for suspicious login activity and account access patterns.

While Jetben takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your Jetben account and never share your login credentials with anyone.

9 Your Rights

As a Jetben player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data Jetben holds about you. We will provide this within 30 days of receiving your request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask Jetben to delete your personal data. We will do so where there is no legal obligation requiring us to retain it.
• Right to restrict processing: You can ask Jetben to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to Jetben processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though Jetben may have grounds to continue processing in some cases.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact Jetben support at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

The Jetben platform is strictly for adults aged 18 and above. Jetben does not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account on Jetben, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

If Jetben discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the account will be closed. Any deposits made by an underage player will be returned to the original payment method.

11 Third-Party Links

The Jetben platform may contain links to third-party websites or services — for example, links to payment provider support pages. Jetben is not responsible for the privacy practices of these third parties. We recommend reading the privacy policy of any third-party site you visit through a link on the Jetben platform.

Jetben does not control how third-party sites collect or use your data, and this Privacy Policy does not apply to any third-party website or service.

12 Changes to This Policy

Jetben may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When we make changes, the "Last updated" date at the top of this page will be revised. For significant changes, we will notify registered players via the contact details on their account.

Continued use of the Jetben platform after an update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how Jetben handles your personal data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Jetben handles your personal information, please get in touch:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for answers to common questions
• Terms: Read our Terms and Conditions for the full rules governing use of the platform

For responsible gaming support and self-exclusion tools, visit Jetben's Responsible Gaming page.